配送料について

 サーフボードは、セイノースーパーエクスプレスにて 全国配送料無料

※お近くの営業所止めとなりますのでご注意下さい。自宅への配送は出来ません。また、沖縄、離島への配送は承っておりません。


以下URLより、最寄りの営業所を検索して下さい。

https://www.seino.co.jp/ssx/branch/

 サーフボード以外のアクセサリーは佐川急便でお届けいたします。

アクセサリーは5000円以上のお買い上げで送料無料
5000円以下のお買い上げの場合は佐川急便全国一律500円にて配送いたします。


※サーフボード、アクセサリー共に沖縄と離島は別途送料がかかり、送料着払いでの発送となります。
 商品ご購入から発送について
 【 在庫がある商品 】
通常ご入金確認後5〜7日後に発送
【品切れの場合】 WEB storeの在庫とFIREWIRE JAPAN SHOEROOMの在庫を一部共有して販売をしている為、売り違い等が発生し、ご希望の商品が万一品切れの場合は、その旨ご連絡し、注文をキャンセルさせていただきます。

【返品・交換について】
【 お客様ご都合の場合 】
商品に不備がない限り返品、交換は出来ませんのでご了承下さい。

【 当店不備の場合 】
商品の破損、弊社サイズオーダー間違い、その他、当店の不手際により不備が発生した場合は、当店にて送料を負担いたします。
(未使用品に限り、到着後7日までに御連絡ください。)

決済方法について

 当サイトでは、豊富な決済方法がご利用可能なエスクロー決済サービス『BASE(ベイス)簡単決済』を利用しています。
対応している決済方法はクレジットカード決済(VISA・MASTER)、コンビニ決済・Pay-easy、銀行振り込み・インターネットバンクよりご都合に合わせた決済方法が選べます。
 商品のご購入の際、完了メールが「BASE(ベイス)」より送信されます。
携帯電話端末ご利用で、受信設定をされている場合は、 「noreply@thebase.in」から届くメールを受信できるよう設定をお願いいたします。

フィンシステムやディケールの変更などカスタムオーダーを行うには

 現在、こちらのWEB STOREでは、カスタムオーダーのご注文を承っておりません。
フィンシステムの変更をご希望の場合や、ディケールの選択をご希望の場合は、メニューの「CONTACT US」よりお問い合わせをいただくか、下記のお問い合わせ先へお気軽にご連絡ください。
スタッフより詳細をご案内させていただきます。
 FIREWIRE JAPAN
電話番号 : 0463-60-2280
営業時間:10:00〜18:00
定休日:水曜日
 FIREWIRE JAPANでは、最新モデルをはじめとするサーフボード試乗会を全国各地で開催しています。
また、取り扱い店によるフリーレンタル・サービス『DEMO CENTER』を実施し、全国に拡大中です。
気になるモデルの特徴や乗り心地など、豊富な知識を持ったスタッフがご案内いたします。
詳しくはFIREWIRE JAPAN公式サイトをご確認ください。
 FIREWIRE JAPAN LIMITEDエンブレムについて

FIREWIRE JAPANが販売しているサーフボード全てに「FIREWIRE JAPAN」の LIMITEDエンブレムが入っております。
正規ディーラー店以外でお買い求めいただいたFIREWIRESURFBOADSに関して、FIREWIRE JAPANではボードに対する保障を一切しておりません。
また、リペア(有料)も同様です。FIREWIRE JAPANでは、シリアルナンバーを控えていますので、保障の際はナンバーを確認させていただく場合がありますのでご了承ください。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.